The subscription linked to your current email ID will be cancelled and anyone using that will be logged out automatically.īut before you do that, you should read on because our issue wasn’t resolved and we contacted Hotstar - might save you the trouble. If you feel that someone is illegally using your Premium membership, share an alternate ID with Hotstar to get your subscription transferred to that ID. All the company can do is clear the session from the back-end. You can also email Hotstar at if your issue isn’t resolved. Log out of the account and then log back in.Clear browser cache since the last time Hotstar was accessed (A week in our case).Here are a few other things that worked for us when trying to resolve Hotstar errors, including: “Sorry, more than one premium videos is being requested from this account.” If so, close that video and refresh your current stream page. Streaming: If you’re seeing an error that your Hotstar account is being used to play some other Premium video, you’ll need to check across your devices and see if the app is open with a video on any one of them.You can also try to log in again using your credentials. It’s possible that it might have expired due to payment failure. Subscription: Go to your ‘ My Account‘ section and check your subscription status.Cookies: If you’re getting an error while trying to play a video on Hotstar, make sure that your browser cookies are enabled.
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